Return, Warranty Case and Cancellation Portal

If you are not satisfied with your product, you can return it within 30 days. During the period from 31.10.2024 to 25.12.2024, we offer a prolonged return period until 31.01.2025. In this way, you can buy a X-Mas present today risk-free and return it by 31.01.2025. The prerequisite is that you send the product back to us unused in the original packaging.

The customer bears the costs for the return shipment.

Please be aware that products with engraving cannot be returned.

The purchase price will be refunded using the payment method selected at the time of purchase.

After the 30 days have expired (except for the prolonged return period during X-Mas - see above), we can no longer accept returns.

Please select whether your case is a standard return of an unused item within the last 30 days, a cancellation or a guarantee case by clicking the corresponding button.

If your case regards an extra ordinary situation that doesn't fall into one of the above two categories please contact our customer support: info@jaimiejacobs.com